SnapStream Web Player Prerequisites

The SnapStream web player is a browser plugin that is used to provide playback for recordings from your SnapStream system. In some cases, your browser may play back video natively instead of using the plugin. See our knowledgebase for details.



PC Users

The SnapStream Web Player requires the following Microsoft software components. These components must be installed with administrator privileges.

• Microsoft .NET Framework 4.5.1:  Download Link

  • Note: this component may require a reboot.

• Microsoft Visual C++ 2010 Redistributable Package (x86):  Download Link

  • Note: the x86 version of this package is needed, even for 64-bit operating systems.

• Microsoft Visual C++ 2013 Redistributable Package (x86):  Download Link

  • Note: the x86 version of this package is needed, even for 64-bit operating systems.

Mac Users

SnapStream requires OS 10.8 or higher.

Simply install and begin using.

Installing the Web Player

The steps for installing the SnapStream Web Player are different depending on whether you are using a PC or a Mac.

PC Users

 

To install the SnapStream Web Player on a PC, click the Play link for any show in the library. You will see the following message:

Click the Click here link to install the web player.

  If you have the option, click Run or Open.

Otherwise, save the file, then double-click the file to run it.

Click Install.  

The Setup Wizard will launch. Click Next.

Click the checkbox next to “I accept the terms in the License Agreement.”
Click Next.

Click Install to start the installation.

 

Once the installation is complete, click Finish. Then, restart your browser and reconnect to the web interface.

Mac Users

To install the SnapStream Web Player on a Mac, click the Play link for any show in the library.
You will see the following message:

Select “Click here”to download the Web Player disk image. Save the disk image to your computer.

 

Exit your web browser and double-click the disk image to install.

 
Simply drag the SnapStreamMediaPlayer icon into the Internet Plug-Ins folder icon.

Then, restart your browser and reconnect to the web interface.

To start playback, click Play.

For playback controls, see Playing Recordings in the Web Player

Notes

• Web Player installation does not require administrator privileges, although installation of the software prerequisites does.  
  
• The Web Player will be installed only for the user who is currently logged in. If another user logs in, they will need to install the plug-in again.
  
• The Web Player installer is downloaded from the SnapStream appliance, not the internet. No internet access is required for the installation
  
• The Windows Web Player is supported in Internet Explorer 10 and above, Mozilla Firefox, and Safari. The Mac Web Player is supported in Firefox 8 and above and Safari 5. 
• The Windows Web Player supports in-progress playback of MPEG-2 program (MPG) and transport stream (TP) and H.264 transport stream formats. Pre-recorded playback is available for MPG, TP, Windows Media (WMV), H.264/MPEG-4, and DivX formats.
  
• The Mac Web Player supports in-progress and pre-recorded playback of MPEG-2  transport stream (TP) and H.264 transport stream formats. Pre-recorded playback is available for MPEG-2 program stream (MPG), TP and H.264/MPEG-4 formats.
  
• The apparent aspect ratio of the picture will always be the native aspect ratio of the recording (4:3 for SD content, 16:9 for HD). However, the aspect ratio of the playback window will always be 16:9, regardless of the format of the content being displayed. SD content will display black bars on either side of the picture. HD content will fit to the window. 
• The Web Player does allow for the playback of multiple videos in different browser windows or browser tabs, using the Multiview option. However, this can have a negative impact on performance if too many playback sessions are running simultaneously.