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Contacting Support

To contact support through the SnapStream interface, click the information icon and select Submit Ticket. 


You will be prompted to enter your email address and information about your problem. 

In addition to this Help file, the following resources are available to help you resolve technical issues.

E-mail SnapStream Support at, or call us at 713-554-4560 or 877-696-3674.

Browse the SnapStream Knowledgebase at

Search all of our support resources at

SnapStream Support hours are 8AM to 6PM Central Time, Monday through Friday. For urgent assistance between the hours of 6PM and 10PM Central on weekdays and 9AM and 7PM on weekends, call 877-696-3674 and leave a message. Your call will be returned within one hour.

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